General Requirements

  1. The ACP Physician Peer Coach Training program is delivered via an online platform (Coach Training Hub). You will log into the platform using your first and last name and the email address you used when registering (your ACP account email).

    Visit MyACP to check which email address is primary on your ACP account.

    If you have already registered:

  2. Your program will include one or more virtual sessions with a coach, trainer, and/or other facilitator. You will need a video camera and microphone connected to the device you use to participate in these activities via Zoom.

    To optimize your audio quality and avoid feedback loops:

    1. Use headphones to prevent speaker audio from feeding back into your microphone.
    2. Keep your microphone muted when you are not speaking.

Web Browser Settings / Enabling Video and Microphone

You will need to allow your web browser to access your video camera and microphone. Methods vary by browser, platform (Windows or Mac), and browser version. First, make sure you are using the latest version of your browser.

Use this tool to check which browser you are using and whether an upgrade is available. 

Once you are using a current, supported browser, you will need to allow it to access your video camera and microphone. Most browsers will prompt you when you arrive at your video session. Simply click "Accept" or "Yes."

If you miss this prompt or accidentally click "Decline" or "No," you can manually enable camera and microphone access using the instructions for your browser:

Managing Your Microphone to Avoid Audio Issues

As with all multi-person virtual meetings, you should mute your microphone when you are not speaking. This prevents sound from your speakers from feeding back into your microphone and creating an audio feedback loop.

Best practice is to use headphones with a microphone. This helps prevent feedback while allowing you to remain unmuted.

Mobile Devices (Not Recommended)

While it is possible to participate in virtual sessions using a mobile device browser, we highly recommend using a full-size web browser on a laptop, desktop, or tablet for the best experience.

Depending on your program, you may need to see and interact with multiple participants and use features such as chat and other program tools. These activities can be challenging on a small screen.