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Telehealth Resources

Get a look at ACP’s existing and planned telehealth resources.

Telehealth, or telemedicine, is the use of technology to deliver care at a distance.

ACP supports the expanded role of telemedicine in the primary care setting and has put together the following resources breaking down a physician's telehealth options, the applicable billing codes, and ACP policy guidance.

Telehealth Coding and Billing During COVID-19 


IMPORTANT: During the COVID-19 public health emergency, all telehealth coding and billing information, whether COVID-19 related or not, can be found at the below link.

Telehealth Coding & Billing

Telemedicine: A Practical Guide for Incorporation into your Practice

ACP's new online CME program provides crucial information to physicians looking to begin or expand the use of telemedicine during the COVID-19 outbreak. It includes guidance about coding and using telehealth, CME/MOC is free to ACP members.

Start Activity

Telehealth Technology

More information on technology options for providing telehealth services, including options to address the emergent pandemic as well as longer-term options for your practice.

Tech Options

Telehealth Coverage

Telehealth coverage varies by payer and state. Learn more about state rules and regulations as they apply to your practice and your patients.

Learn More

Is Telehealth Feasible For Your Practice?

Use this spreadsheet calculator to conduct a cost-benefit analysis to help you determine whether adding telehealth will be financially feasible.

Cost/Benefit Analysis

More on Telehealth

Telehealth Coverage

Telehealth coverage and regulations vary by payer and state. Below are links to coverage rules for some of the major payers. Because policies related to technology and telehealth are changing, it is important to check with your payers regarding any rule changes.

Please note that several payers require that patients use Teledoc, American Well, or MDLive for virtual visits (both acute care and behavioral health). These services will send a report of the visit via fax, but only if the patient provides their primary care doctor’s fax number, so it is important to educate your patients who choose to use these services on the importance of getting any visit information, including medications prescribed, to your office. Patients need to know that they have to request this to happen.

  • Aetna    
  • Anthem    
  • Cigna (America Well or MDLive, depending on the plan)
  • FEP Blue (Uses Teledoc.  Please educate your patients to provide your office fax number so that the records of virtual visits can be provided to your office)
  • Humana (Rules vary by plan)
  • Medicaid
  • United
More State-Specific Information