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Refund and Cancellation FAQs

Read more about ACP's refund and cancellation policies.

Cancellation/Refund Policy for the ACP Internal Medicine Meeting 2020

Notice of registration or cancellation for the Internal Medicine Meeting, guest registration and pre-courses must be in writing via mail, fax, or e-mail. Cancellations will not be accepted by telephone. Postmark, fax or e-mail date will determine the amount of refund according to the following schedule:

Before January 31, 2020

Full refund.

February 1, 2020 – April 4, 2020

Refund registration less $100
administrative fee.

After April 4, 2020

No refund.

 A refund that results from a cancellation or change to your registration will be returned to the original payer and in the original method of payment.

Return Policies

Order Information

Prices and item availability are subject to change without notice. All prices shown are in US dollars; payment must be received in US dollars/funds drawn from a US bank. Please notify us within 90 days if you have not received your items.  

ACP Return Policy

If you are not satisfied with your purchase, you may return it for full credit or replacement within 30 days of receipt. Returned merchandise must include a copy of your packing slip with the reason for the return indicated. Book sets must be returned in their entirety. Returns must be in resalable condition.

Online products must be canceled within 7 business days of the order date.

Any order placed through an outside vendor are subject to the vendor’s return policies. Please contact the vendor directly for further information. ACP does not accept returns of vendor purchases, including any purchase made through Amazon, Ebay, or other online sellers.

Course Cancellation

(For Internal Medicine Board Review, Maintenance of Certification and SEP Module Courses)

All cancellation requests must be received in writing no less than 10 days before the start date of the course to obtain a refund. A processing fee of $100 will be deducted from all refunds. Individuals who fail to attend the course (no-shows) will not be entitled to any refund.

ACP reserves the right to cancel courses due to the unlikely event of insufficient enrollment or other unforeseen circumstances. If a meeting is at capacity, cancelled, or postponed, the College will refund registration fees but cannot be held responsible for other costs or expenses, including cancellation/change charges assessed by airlines, travel agencies, or hotels.

Live Course Cancellation Policy

(For Internal Medicine Board Review, Maintenance of Certification and SEP Module Courses)

All cancellation requests must be received in writing no less than 10 days before the start date of the course to obtain a refund. A processing fee of $100 will be deducted from all refunds. Individuals who fail to attend the course (no-shows) will not be entitled to any refund.

ACP reserves the right to cancel courses due to the unlikely event of insufficient enrollment or other unforeseen circumstances. If a meeting is at capacity, cancelled, or postponed, the College will refund registration fees but cannot be held responsible for other costs or expenses, including cancellation/change charges assessed by airlines, travel agencies, or hotels.

Live Course Guarantee (Board Prep Guarantee)

If you do not pass the ABIM Certification or MOC Exam in internal medicine after attending an ACP Exam Prep Course, you may attend one live ACP Exam Prep Course within twelve months of your ABIM notification date, subject to space availability, and not pay the registration fee or you may receive access to a current Online ACP Exam Prep course recording. To qualify, email PGguarantee@acponline.org a copy of the ABIM notification letter of your test results with the option you are choosing.

Get upcoming course schedules here.

MKSAP Guarantee

We will send you a full refund on your purchase price of MKSAP if you have answered all 1,200* self-assessment questions and submitted for CME (to verify completion) but still do not pass the ABIM exam. IMPORTANT: The date of CME submission for all 1200 self-assessment questions must be prior to your ABIM examination notification of failure.

*All 1,200 questions must be completed and submitted for CME or CME and MOC to qualify for refund. No exceptions.

Send a copy of your notification of failure from the ABIM to:

MKSAP Guarantee
ACP
190 N. Independence Mall West
Philadelphia, PA 19106

You may also send the results by fax or email:

F: (215)351-2799
E: help@acponline.org