Patient Satisfaction Check Up: Assessing Patients' Perceptions |
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How Satisfied Are Your Patients?
Effective communication and interpersonal skills not only lead to strong physician-patient relationships, they increase patient compliance with prescribed treatment regimens. Consequently, patient outcomes improve. In addition, satisfied patients are crucial to practice growth, and internists may need their own reliable method to measure their patients' perceptions before a health plan or someone else does.
A Different Kind of Survey...
To help you meet the needs and expectations of patients, ACP's Patient Satisfaction Check Up: Assessing Patient Perceptions.
Careful research and field tested by practitioners went into the development of the Patient Satisfaction Check Up. It is designed to be as hassle-free as possible for the physician, the staff and, most importantly, the patient. Designed by internists, for internists, the survey focuses on patient interactions. Patients will evaluate your sensitivity and clarity of language; their comfort level with you and your staff; and the convenience and availability of your practice.
Get Answers to Important Questions:
Do your patients find:
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It is easy to schedule an appointment to see you
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They feel welcomed by your staff
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You understand the reason for their visit
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You do a good job in explaining the exam, treatment options, tests, etc.
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They feel comfortable asking you questions
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You exhibit high interest in their overall health
Useful Reports and Tips for Improving Satisfaction Levels
Patient Satisfaction Check Up analyzes your results and generates a report. Information on how to interpret your report and a tip book
for improving identified areas of weakness are available for your use.
How Do I Get Patient Satisfaction Check Up?
It's easy! ACP members have two great options:
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Paper Survey - Use the free paper version of Patient Satisfaction Check Up to survey your patients
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Electronic Survey - Contact the PMC at 800-338-2746, ext. 4574 to obtain a customized electronic version of the Patient Satisfaction Check Up.
Page updated: 08-03-07
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