FAQ: Order and Registration Information

Cancellation/Refund Policy for the ACP Internal Medicine Meeting 2023

Notice of registration or cancellation for the Internal Medicine Meeting, guest registration and pre-courses must be in writing via email. Cancellations will not be accepted by telephone. Email date will determine the amount of refund according to the following schedule:

 A refund that results from a cancellation or change to your registration will be returned to the original payer and in the original method of payment.

You may switch registration from Virtual to In-Person, or from In-Person to Virtual.

Send an email with your request to switch your registration to help@acponline.org. Our Member and Product Support team will handle the change and get back to you.

• Please note: if you switch to the Virtual format, any Pre-Course and Clinical Skills registrations you may have will be canceled since they are not offered in a virtual format. Our cancellation policy will apply to those cancellations.
• There’s no charge to switch between In-Person and Virtual registration.
• You can send your request to switch via email to help@acponline.org until the April 24, 2023 deadline.

Live Course Cancellation Policy

(For Internal Medicine Board Review, Maintenance of Certification and SEP Module Courses)

All cancellation requests must be received in writing no less than 10 days before the start date of the course to obtain a refund. A processing fee of $100 will be deducted from all refunds. Individuals who fail to attend the course (no-shows) will not be entitled to any refund.

ACP reserves the right to cancel courses due to the unlikely event of insufficient enrollment or other unforeseen circumstances. If a meeting is at capacity, cancelled, or postponed, the College will refund registration fees but cannot be held responsible for other costs or expenses, including cancellation/change charges assessed by airlines, travel agencies, or hotels.

Live Course Guarantee (Board Prep Guarantee)

If you do not pass the ABIM Certification or MOC Exam in internal medicine after attending an ACP Exam Prep Course, you may attend one live ACP Exam Prep Course within twelve months of your ABIM notification date, subject to space availability, and not pay the registration fee or you may receive access to a current Online ACP Exam Prep course recording. To qualify, email PGguarantee@acponline.org a copy of the ABIM notification letter of your test results with the option you are choosing.

Get upcoming course schedules here.

International Order Information

For all international shipments, a valid phone number within your shipment destination and complete address is required (including street name, house number and postal code). Your order will not ship without this information. We ship international orders via DHL for quicker delivery times and tracking ability.

We do not pay any customs fees or destination taxes and we do not include these fees or taxes in the price of the product or the shipping cost. Fees may be due upon delivery. We cannot circumvent your country's customs and tax laws.

MKSAP Guarantee

We will send you a full refund on your purchase price of MKSAP if you have answered all 1,200* self-assessment questions and submitted for CME (to verify completion) but still do not pass the ABIM exam. IMPORTANT: The date of CME submission for all 1200 self-assessment questions must be prior to your ABIM examination notification of failure.

*All 1,200 questions must be completed and submitted for CME or CME and MOC to qualify for refund. No exceptions.

Send a copy of your notification of failure from the ABIM to:

MKSAP Guarantee
ACP
190 N. Independence Mall West
Philadelphia, PA 19106

You may also send the results by email:
help@acponline.org

Return Policies

Order Information

Prices and item availability are subject to change without notice. All prices shown are in US dollars; payment must be received in US dollars/funds drawn from a US bank. Please notify us within 90 days if you have not received your items.  

ACP Return Policy

If you are not satisfied with your purchase, you may return it for full credit or replacement within 30 days of receipt. Returned merchandise must include a copy of your packing slip with the reason for the return indicated. Book sets must be returned in their entirety. Returns must be in resalable condition. If you claimed any CME related to a product, you cannot return the product nor receive a refund.

Returns should be sent by a traceable method; if we do not receive the return we cannot issue a credit. Return shipping costs are your responsibility.

Online products must be canceled within 7 business days of the order date, and can only be canceled if you have not accessed or used the product.

Any order placed through an outside vendor are subject to the vendor’s return policies. Please contact the vendor directly for further information. ACP does not accept returns of vendor purchases, including any purchase made through Amazon, Ebay, or other online sellers.

Course Cancellation

(For Internal Medicine Board Review, Maintenance of Certification and SEP Module Courses)

All cancellation requests must be received in writing no less than 10 days before the start date of the course to obtain a refund. A processing fee of $100 will be deducted from all refunds. Individuals who fail to attend the course (no-shows) will not be entitled to any refund.

ACP reserves the right to cancel courses due to the unlikely event of insufficient enrollment or other unforeseen circumstances. If a meeting is at capacity, cancelled, or postponed, the College will refund registration fees but cannot be held responsible for other costs or expenses, including cancellation/change charges assessed by airlines, travel agencies, or hotels.

Annals Refund and Cancellation Policy

Online and Site license subscriptions may be canceled at a 100% refund if the request is received before the start of the subscription period. Please note there are no refunds after the start of the subscription. Print subscriptions may be canceled at any time. A refund will be processed for any issues not yet shipped.