You are using an outdated browser. Please upgrade your browser to improve your experience.

You are using an outdated browser.

To ensure optimal security, this website will soon be unavailable on this browser. Please upgrade your browser to allow continued use of ACP websites.

You are here

FAQ – ACP Virtual Live: Internal Medicine Board Review

Where can I evaluate faculty?

You will receive one evaluation survey (it will not be sent daily). On Day 5, you’ll receive an email which will include a link to the course survey, and then lead you to claim CME and MOC after the brief survey is completed.

Who do I contact for technical assistance?

For any technical assistance:

  • Within the platform, visit the tech chat – click on the small blue box in the lower right corner below the polling.
  • Phone: 770.447.0616 ext 2
  • Email: technical@playbacknow.com

What is the email address for content-related questions?

For additional content questions or feedback, email: virtual.live@acponline.org

My daily log-in email was found in my junk folder. What should I do?

To make sure these important daily emails don't get caught in your spam filter, please be sure you can receive email from the following address: ACP@playbacknow.com and add to your “Safe Senders” list.

How can I find the list of polling questions and answers from the sessions?

Access the Syllabus, with a complete copy of course content questions and answers.

Where do I claim CME?

On Friday, you’ll receive an email which will include a link to the course evaluation which will lead you to claim CME and MOC for the course after the brief survey is completed.

How to I access videos from previous sessions?

To go back to a session from the current day on the Virtual Live platform, click the SCHEDULE drop down menu in upper left corner of the platform page, and select a session to revisit.

For sessions from previous days, scroll down on the platform to find the Watch Day (x) Course buttons. First click on the day you are searching for, then click the SCHEDULE drop down menu in upper left corner of the platform page, and select a session to revisit.

How long will I have access to the recorded videos?

You will have the ability to revisit recorded sessions from previous session days for up to 7 days after the Course concludes.