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Patient Experience

The PMC reviewed relevant performance measures and makes the following recommendations.

Printable version of the recommendations.

ACP supports this measure.

ID# NQF 0005

More Information

CG CAHPS Clinician and Group Surveys-Adult, Child

The Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey (CG-CAHPS) is a standardized survey instrument that asks patients to report on their experiences with primary or specialty care received from providers and their staff in ambulatory care settings over the preceding 12 months.

The survey includes standardized questionnaires for adults and children. All questionnaires can be used in both primary care and specialty care settings. The adult survey is administered to patients aged 18 and over. The child survey is administered to the parents or guardians of pediatric patients under the age of 18. Patients who have had at least one visit during the past 12-months are eligible to be surveyed.

CG-CAHPS Survey Version 1.0 was endorsed by NQF in July 2007 (NQF #0005). The development of the survey is through the CAHPS consortium and sponsored by the Agency for Healthcare Research and Quality. The survey is part of the CAHPS family of patient experience surveys and is available in the public domain at https://cahps.ahrq.gov/surveys-guidance/cg/about/index.html.

The Adult CG-CAHPS Survey includes one global rating item and39 items in which 13 items can be organized into three composite measures and one global item for the following categories of care or services provided in the medical office:

  1. Getting Timely Appointments, Care, and Information (5 items)
  2. How Well Providers Communicate With Patients (6 items)
  3. Helpful, Courteous, and Respectful Office Staff (2 items)
  4. Overall Rating of Provider (1 item)

The Child CG-CAHPS Survey includes one global rating item and 54 items in which 24 items can be organized into five composite measures and one global item for the following categories of care or services provided in the medical office,:

  1. Getting Timely Appointments, Care, and Information (5 items)
  2. How Well Providers Communicate With Patients (6 items)
  3. Helpful, Courteous, and Respectful Office Staff (2 items)
  4. Overall Rating of Provider (1 item)
  5. Provider´s Attention to Child´s Growth and Development (6 items)
  6. Provider´s Advice on Keeping Your Child Safe and Healthy (5 items)

Date Reviewed: November 7, 2015