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Cancellations

Cancelling a Module

If you cancel a module less than four weeks prior to the next shipping date, you are financially responsible for the cost of the module for the next shipment. You will NOT be financially responsible for subsequent shipments. For example, you cancel (in writing) a module on January 2, 2015. The first shipment (M1) is scheduled to be shipped on February 2, 2015. You are responsible for the cost of the module for M1 but not for M2 or M3.

Cancelling an Analyte

Please submit a Test Menu Deletion Form if your laboratory reported tests during the previous event that have since been discontinued, but you are not cancelling the module.

Cancelling the Entire Order

We will refund any charges for unshipped specimens if we receive notification in writing four weeks prior to the next shipping date. Once we have shipped orders for pipettes, we cannot cancel the order or refund the cost. The annual administration fee is nonrefundable. Please complete and return the Order Cancellation Form.

Cancelling an Automatic Renewal Order

If you are enrolled in Module 116 (automatic renewal) and wish to cancel your entire order, you are required to contact MLE in writing NO LATER THAN December 12, 2014, to avoid any charges for the upcoming year.

Please complete and return the Order Cancellation Form to cancel your automatic renewal order in its entirety. If you wish to remove only the Automatic Renewal service (module 116), please complete and return the Order Change Form.

If you have questions about your order, please send an e-mail to mle@acponline.org, or call MLE Customer Service at 800-338-2746, option 5.

Related Information

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