Patient Satisfaction Check Up: Assessing Patients' Perceptions |
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How Satisfied Are Your Patients?
Effective communication and interpersonal skills not only lead to strong physician-patient relationships, they help increase patient compliance. Consequently, patient outcomes improve.
Patient satisfaction is crucial to practice growth and you may need your own reliable method to measure your patient's perceptions so they remain loyal patients.
A Different Kind of Survey...
To help you meet one of the requirements of becoming a Patient Centered Medical Home and to better understand the needs and expectations of your patients, ACP has developed the Patient Satisfaction Check Up: Assessing Patient Perceptions.
Carefully researched and field tested by practitioners, this tool is designed for easy implementation by you, your staff and, most importantly, your patients. Designed by internists, for internists, the survey focuses on patient interactions. Patients will evaluate your sensitivity and clarity of language; their comfort level with you and your staff; and the convenience and availability of your practice.
Get Answers to Important Questions:
- Is there easy access to appointments?
- Do my patients feel welcomed by my staff?
- Do my patients believe I understand the reason for their visit?
- Have I explained the treatment options, tests and procedures in a way my patients can understand?
- Do my patients feel comfortable asking questions?
- Do my patients feel I am interested in their overall health?
Useful Reports and Tips for Improving Satisfaction Levels
Patient Satisfaction Check Up analyzes your results and generates a report. Information on how to interpret your report and a tip book![[PDF]](/graphics/new/pdf.gif){kind=small}
for improving identified areas of weakness are available for your use.
How Do I Get Patient Satisfaction Check Up?
It's easy - ACP members have two options:
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Paper Survey - Use the free paper version of Patient Satisfaction Check Up to survey your patients. Free Member Download
- Electronic Survey - Contact the PMC at 800-338-2746, ext. 4574 to obtain a customized electronic version of the Patient Satisfaction Check Up.
Do You Need Help Becoming a Patient Centered Medical Home?
Learn about how this product can help.
What's New
September 2012
On September 6, the Patient-Centered Primary Care Collaborative, released the report "Benefits of Implementing the Primary Care Patient-Centered Medical Home: Cost and Quality Results" This report provides a summary of new and updated results from PCMH initiatives from the past two years, including cost and quality outcomes data.
Recognized PCMH Practices
Website: www.ncqa.org/
Introduction to the Patient Centered Medical Home Video
Patients are curious about what a "Patient Centered Medical Home" is and this video was produced by Emmi Solutions in partnership with the Patient Centered Primary Care Collaborative (PCPCC) in an attempt to answer their questions. Many practices already provide the type of care outlined in the video, and it is by no means meant to be critical to those physicians who are doing their best to provide patient-centered care under the current structure.
Introducing ACP Clinical Shorts - Expert Education on Your Schedule
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10-minute videos give you answers to challenging clinical dilemmas seen in practice and are a terrific way to earn CME credit on-the-go. See more. |
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