Cancellations
Cancelling a Module
If we receive your written request for cancellation of a module(s) at least four weeks prior to the next shipping date, you will not be held accountable for payment of the module for the upcoming shipment or for the balance of the year. Unless otherwise requested, we will credit your account for that amount and the credit will be applied to additions to your order or toward enrollment for the next year.
If you cancel a module less than four weeks prior to the next shipping date, you are financially responsible for the cost of the module for the upcoming shipment. You will NOT be financially responsible for shipments AFTER the upcoming shipment. For example, you cancel (in writing) a module on January 7, 2008. The first shipment (M1) is scheduled to be shipped on February 4, 2008. You are responsible for one third of the annual cost of the module.
Cancelling an Analyte
If your laboratory reported tests during the previous event that have since been discontinued, please complete this form
and fax it to 202-835-0440
Cancelling the Entire Order
We will refund any charges for unshipped specimens if we receive notification in writing four weeks prior to the next shipping date. Once we have shipped orders for pipettes, we cannot cancel the order or refund the cost. The annual administration fee is nonrefundable.
Cancelling an Automatic Renewal Order
If you are enrolled in Module 116 (automatic renewal) and wish to cancel your entire order, you are required to contact MLE in writing NO LATER THAN December 14, 2007, to avoid any charges for the upcoming year.
You may complete the Order Change Form and return it to us if you need to change or cancel your order.
If you have questions about your order, please send an e-mail to mle@acponline.org, or call MLE Customer Service at 800-338-2746, option 5.
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Related Laboratory Websites
- Centers for Medicare and Medicaid Services (CMS)
- CMS Regional Offices Contact List
- Centers for Disease Control and Prevention (CDC)
- COLA
- TJC (formerly Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
- State Agencies Contact List
- American Society of Clinical Pathologists (ASCP)
- National Committee for Clinical Laboratory Standards (NCCLS)
- Occupational Safety and Health Administration (OSHA)
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