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Electronic Prescribing Incentive Program – Communication Support Page will Continue to be Available until November 8, 2011

Due to the fact that some eligible professionals experienced difficulty accessing the Communication Support Page to submit requests for significant hardship exemptions to the 2012 Electronic Prescribing (eRx) Incentive Program payment adjustment, the Centers for Medicare & Medicaid Services (CMS) will continue to make the Communication Support Page available until 11:59:59 EST on November 8, 2011. Group practices that are participating in the eRx Group Practice Reporting Option (GPRO) were required to submit their requests via mail. All letters from group practices participating in the eRx GPRO are required to have a postmark date of no later than November 1, 2011.

We would like to advise eligible professionals who continue to experience a problem with accessing the Communication Support Page to please follow the steps listed below.

  • In the internet browser, select Tools/Internet Options/Advanced.
  • Scroll down toward the bottom and locate the “Use TLS 1.0” choice.
  • Place a checkmark in the “Use TLS 1.0.”
  • Click the “OK” box.
  • Attempt to access the site again.

If you still experience trouble accessing the site, please contact the QualityNet help desk.

QualityNet Help Desk – 7:00 AM – 7:00 PM CST

  • General CMS Physician Quality Reporting System and eRx Incentive Program information
  • Portal password issues
  • Feedback report availability and access
  • PQRI-IACS registration questions
  • PQRI-IACS login issues

Phone: 1-866-288-8912
TTY: 1-877-715-6222
Email: Qnetsupport@sdps.org

Due to the high volume of calls that the QualityNet Help Desk has been receiving, callers may experience a longer than usual wait time. Thank you for your patience.

Patrick M. Hamilton
Health Insurance Specialist/Rural Health Coordinator
U.S. Department of Health & Human Services
Centers for Medicare & Medicaid Services
Philadelphia Regional Office


Page updated: 11/03/11

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Contact Information

Stephen D. Sisson, MD, FACP,
Governor, Maryland Chapter

Maryellen Woodward
920 Trinity Street
Baltimore, MD 21202
Chapter Administrator
Office: 410-332-8444
E-mail: mew4work@aol.com